On receipt of your order, our staff will contact you by telephone or email to confirm your order and discuss delivery arrangements. If you choose to change the original delivery date after a mutual date for delivery has been agreed then a re-delivery charge may apply.
When an item is in stock, we will deliver the item by the fastest route possible; our logistics partners are in most postcodes twice a week so we aim to deliver between 3 and 5 working days (unless specific delivery dates have been agreed outside this window) but in some instances this could be prior to 3 working days. Some UKCF items will have a 10 to 15 day lead time due to pre-built assembly requests but these will be discussed after purchase. Occasionally if the item is unavailable or out of stock we apologise for the inconvenience, but will call to discuss a potential waiting time/ alternative product or full refund. Goods ordered by a customer that we deliver correctly according to the information given and then returned or refused upon delivery will be subject to an administration and restocking charge of 20% (variable at our discretion)
We do have further delivery charges to extended UK locations for example: IV, KW, FK, G, HS, PA, PH, PO I.O.M., I.O.W., Scilly Isles, Channel Isles, Northern Ireland or Southern Ireland. If you’re unsure about anything regarding delivery charges please contact us on 01282 770701 or firstname.lastname@example.org
Kitchen and Worktop deliveries will be via a specialised two man delivery team to a ground floor room of choice.
Whilst the courier will make every reasonable effort to gain access to your property, it is your responsibility to inform us if you have any specific access requirements. This applies to vehicular access to your address and manual handling access into and within your property. Please note that the website provides product dimensions for this purpose and to ensure the products will fit as desired into your living area. If you’re unsure about anything regarding your delivery please contact us on 01282 770701 or email@example.com
*All worktop samples are free of charge. Door samples charged @ £15.00 each and are refundable on orders of that product over £200. One of our sales team will contact you to arrange payment.